 |
 |
||||
 |
 |
 |
|||
 |
|||||
 |
 |
||||
 |
|||||
 |
|||||
 |
|||||
Prepaid
SelectCore has been supporting prepaid phonecard applications since 1994. Using our least cost routing capabilities, our customers have been able to take advantage of great rates through our tremendous purchasing power. We can provide you with U.S and Canada toll free access, Canadian local access and international origination to call anywhere in the world. Alternatively, we host direct connection to our switches via T1, accommodating various signaling protocols. For example, if you are already a carrier and wish to route your own traffic, simply interconnect to us for the real-time metering component of your prepaid offering. Postpaid Add more value to your existing credit cards. SelectCore can program existing credit cards into postpaid phonecards. You can control usage by predetermining how much calling time each cardholder needs and have it billed directly onto the credit card statement. For perhaps the first time, customers can control their long distance spending but still get billed in a traditional post paid environment. Ideal for sales people on the road and owners of fleet companies. As well, accounting processes for the call records are made easier, virtually eliminating the often difficult task of detailed expense reports. POSA As a switch-based provider of prepaid PINs, SelectCore also has copyrighted technology for integrated and proprietary host-to-host POSA applications. Our systems are used at some of Canada's largest, most sophisticated, national multi-lane retailers and is a proven system.  Virtual Interaction Center BY OPERATING WITHIN THE SCOPE OF A SINGLE, FOCUSED OBJECTIVE... EXCEPTIONAL CUSTOMER SERVICE... SELECTCORE VIRTUAL INTERACTION CENTER HAS DISTINGUISHED ITSELF AS A PREMIER PROVIDER OF CUSTOMER RELATIONSHIP MANAGEMENT TO OUR MANY AND VARIED CLIENTS, WHO HAVE ENTRUSTED US WITH THEIR NAMES AS WELL AS THEIR MOST IMPORTANT ASSETS, THEIR CUSTOMERS. People... Our Virtual Interaction Center is staffed with experienced, highly motivated, multi-lingual, disciplined and technically skilled team members who are highly trained in the applications they support. A progressive program of employee recruitment, initial training, recurrent e-learning and reward enables SelectCore to deliver outstanding customer relationship management on behalf of our clients. Inbound Services
Technology... CallCenter@nywhere is our complete multi-media e-contact center solution that enables your customers to interact with your company via e-mail, Web collaboration, Web callback, intelligent chat, fax, interactive voice response, voice mail, and telephone - all of which are managed in a completely integrated fashion to provide a seamless and universal customer experience, with callers unaware that they have reached an outsourced customer care provider. In addition, our remote agent capability supplements our traditional physical contact center, provisioning our project needs with unlimited 'virtual' staffing resources, while local and off-site project administration is empowered with the most advanced remote monitoring, coaching and quality assurance capabilities ever created. CQ Attendance Tracker CQ "Attendance Tracker" is an attendance line answering service, designed to streamline operations and empirically document corporate statistics relative to absenteeism. Many companies face ongoing issues with changing staffing levels due to employee availability, sickness and tardiness. SelectCore Communications has designed this tool for companies to outsource their employee attendance tracking function from antiquated means to a 24/7/365 state of the art Contact Centre environment. Coupled with live multi-lingual operators to receive calls, SelectCore offers real time reports to ensure client operations continue to run effectively, focusing on the core of their business at any hour of the day. The "Attendance Tracker" solution can be quickly implemented ensuring that SelectCore clients avoid the risk and expense of large capital investments in hardware and software, development costs, maintenance and any further strain on limited administrative resources. Benefits of CQ Attendance Tracker
CQ Attendance Tracking offers
Data Management... SelectCore technology can produce customized reports within parameters established by our client, responding to specific project characteristics with information about call volume, average call length, average speed of answer and other critical data available in near-real time. Contact SelectCore Discuss your Customer Relationship Management strategies and the role SelectCore can play with Sofia MacFarlane, Team Leader, SelectCore Virtual Interaction Center, |
